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ONCE YOU HAVE MADE YOUR RESERVATION YOU WILL RECIEVE THE COMFIRMATION ON A SECURE WEBPAGE. YOU CAN PRINT A COPY THIS PAGE FOR YOUR RECORDS BY HITTING THE 'PRINT' BUTTON.
YOU WILL NOT AUTOMATICALLY RECIEVE A DUPLICATE COPY (by E-Mail) OF YOUR RESERVATION UNLESS YOU EXPRESSLY REQUEST ONE IN THE 'COMMENTS' FIELD OF YOUR RESERVATION FORM. |
How to use the RESERVATIONS FORM
Fill out a separate reservation form for each room type / combination of use. For more then one room of the same type / combination of use please fill in the number of rooms. Examples:
4 adults want 2 double bedrooms: Fill out one form: double bedroom / 2 persons / 2 rooms.
4 persons want 1 apartment with 2 bedrooms: Fill out: 'Apartment for 3-5 persons' / 4 persons / 1 apartment.
5 adults want a double and a triple: Fill out 2 different forms for each room type (with the comment for the hotel that those 2 reservations.
Family of 5 adults and 1 child want 2 triple rooms: Please fill out 2 diffent forms (with the comment, that both reservations belong together): 1 for 3 adults + one for 2 adults + 1 child (see childrens discount). For specific questions or in case of an incorrect price combination please contact:
webmaster@lanzarote-tour.com
Reservations Modificarions
IF YOU NEED TO MODIFY A RESERVATION WHICH HAS BEEN CONFIRMED, Contact please give your full name, the hotel name and your CHECK-IN date: webmaster@lanzarote-tour.com will make their best effort to MODIFY the reservation and inform you of the results.
When do I pay for my reservations? and when will the money be debited from my card?
Unlike other booking engines, the INTER-SAT HOTEL BOOKER DOES NOT REQUIRE TO PAY YOUR ENTIRE STAY IN ADVANCE. Reservations before the date of arrival, can either be paid in full, or can be guaranteed by the payment of a confirmation deposit of 10-30% (depending on the hotel). If you have paid the confirmation deposit, the balance will be payable on arrival.
The time taken to process and charge your card varies from country to country. It may take up to 5 days for this to show up on your account.
What are the Cancellations Polices?
If you are obliged to cancel more than 7 DAYS before your arrival date, all payments will be refunded in full (except credit card banking charges of 3-4% of your DEPOSIT). Cancellations received less than 48 hours before arrival, or no shows, will not be refunded.
ALL CANCELLATIONS MUST BE RECEIVED IN WRITING, BY EMAIL. Please send an EMAIL to: webmaster@lanzarote-tour.com
In which you state the NAME on the reservation, as well as the ARRIVAL DATE. Your cancellation will require written confirmation from us either in the form of an e-mail.
Juan Carlos Rivera
LANZAROTE-TOUR
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